Refund and Exchange Policy
Please note that BEIJO does not offer refunds or exchanges if:
- You change your mind.
- If you feel the color does not suit.
- If you select the wrong cap size.
To ensure you have the correct cap size, please, make sure you measure your head as per our size chart and measurement tips and instructions.
Refunds will only be given in the case that the unit is deemed faulty under inspection from our production team.
If there is a fault with your unit you must comply with the following conditions:
You must contact the BEIJO customer service team within 7 days of receiving the product.
The unit must be in original condition, unworn, uncut or altered in anyway. we cannot accept returned units that have had the lace cut or been worn. Please take care when trying on the unit and do not cut the lace.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
If your unit is faulty, we will instruct you on how to return the unit to us.
Refunds (only issued if a unit is faulty) will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to process the funds back to your account.
Please keep an eye out for emails and notifications from us as we will keep you updated on the status of your claim.